Bella Vista Cafe
London, United Kingdom
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Terms & Conditions
CaptiFi Terms & Conditions
Last updated: 10 Sep 2026
PLEASE READ CAREFULLY. By accessing this Wi-Fi service you agree to these Terms & Conditions. These terms apply to all venues powered by CaptiFi. Individual venues may add supplementary rules on top of these core CaptiFi Terms.
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1. SERVICE PROVIDER
This Wi-Fi captive portal is operated by:
CaptiFi Limited
Company Registration Number: 15948581
Registered in England & Wales
Unit A, 82 James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
Website: https://www.captifi.io
Support: support@captifi.co.uk
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2. ACCEPTANCE OF TERMS
By connecting to this Wi-Fi network, you confirm that you:
- Are aged 13 or older (or 16 or older within the European Union, unless a lower national minimum age applies in your member state)
- Have read and understood these Terms
- Agree to be legally bound by them
If you do not agree, you must not use this service. Where you are under the applicable minimum age, you must obtain consent from a parent or guardian before submitting any personal data.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
3. DESCRIPTION OF SERVICE
CaptiFi provides Wi-Fi captive portal and guest marketing technology to venues and businesses ("Venues"). When you connect to Wi-Fi at a Venue, CaptiFi acts as a technology provider on behalf of that Venue.
Wi-Fi access is provided "as is" and "as available" with no warranty of:
- Continuous availability or uptime
- Minimum speed or performance
- Fitness for any particular purpose
- Freedom from interruption or error
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
4. ACCEPTABLE USE POLICY
You agree to use this service only for lawful purposes. You must NOT:
(a) Access, download, or distribute illegal, offensive, abusive, defamatory, or obscene material;
(b) Harass, bully, or threaten any person;
(c) Send spam or unsolicited commercial communications;
(d) Access or attempt to access systems, accounts, or data without authorisation;
(e) Conduct port scanning, network attacks, or denial-of-service attacks;
(f) Circumvent security measures or access controls on any network;
(g) Engage in or facilitate illegal activity including hacking, fraud, or identity theft;
(h) Download, stream, or share copyright-infringing material via P2P, torrents, or similar methods;
(i) Use VPNs or anonymisation tools to circumvent these Terms or applicable law;
(j) Interfere with the network, its infrastructure, or other users' connections;
(k) Resell or commercially exploit access to this service without written consent;
(l) Transmit malware, spyware, ransomware, or any malicious code.
Violation of this Acceptable Use Policy may result in immediate termination of access, notification to law enforcement, and/or legal action.
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5. FAIR USE AND BANDWIDTH
Wi-Fi is a shared resource. CaptiFi and the Venue reserve the right to:
- Apply bandwidth limits or traffic management at any time
- Prioritise or deprioritise certain types of traffic
- Restrict or terminate access for users consuming excessive bandwidth
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
6. SESSION DURATION
Wi-Fi sessions may be subject to time limits set by the Venue. On expiry, you may be required to re-authenticate. CaptiFi is not responsible for session termination or interruption.
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7. DATA COLLECTION AND PRIVACY
Your personal data is collected and processed in accordance with our Privacy Policy, which forms part of these Terms. By connecting, you confirm you have read and understood the Privacy Policy.
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8. COOKIES AND TRACKING
When you access this captive portal, we may use cookies and tracking technologies to maintain your session, recognise returning guests, and improve the service. Full details are in our Privacy Policy.
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9. THIRD-PARTY SERVICES
The captive portal may integrate with third-party services (e.g. marketing platforms). CaptiFi is not responsible for the content or privacy practices of third parties. Use of such services is subject to their own terms.
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10. INTELLECTUAL PROPERTY
All content, software, and materials forming part of the CaptiFi platform are the intellectual property of CaptiFi Limited or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access the service for personal, non-commercial use only.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
11. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law:
(a) CaptiFi and the Venue provide this service without warranties of any kind, express or implied.
(b) Neither CaptiFi nor the Venue shall be liable for:
- Loss of data or information
- Loss of profits, revenue, or business
- Indirect, incidental, special, or consequential damages
- Device damage caused by malware or network attacks encountered while using the service
(c) Where liability cannot be excluded by law, total liability shall not exceed £100 (or the equivalent in your local currency).
Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
12. INDEMNIFICATION
You agree to indemnify and hold harmless CaptiFi Limited, the Venue, and their officers, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising from your breach of these Terms.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
13. SERVICE AVAILABILITY
CaptiFi may modify, suspend, or discontinue the service at any time without notice. We are not liable for any consequences of such changes.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
14. TERMINATION OF ACCESS
CaptiFi or the Venue may immediately restrict or terminate your access if:
- You breach any of these Terms
- Required to do so by law or a regulatory authority
- Your use poses a risk to others or the network
- The Venue's service is suspended for non-payment
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
15. ADVERTISING AND COMMERCIAL CONTENT
The splash page may display promotional content or advertisements relevant to the Venue. By using the service, you acknowledge that such content may be displayed.
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16. VENUE-SPECIFIC RULES
Venues may apply additional terms in addition to these CaptiFi Terms. Venue-specific rules will be displayed at the point of connection. They supplement but do not override these Terms.
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17. MODIFICATIONS TO THESE TERMS
CaptiFi may update these Terms at any time. Material changes will be communicated via email (where we hold your address) or via the captive portal on your next connection. Continued use constitutes acceptance.
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18. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales. Mandatory consumer protection laws in your local jurisdiction also apply and are not excluded:
- European Union: EU consumer protection law applies
- United States: Applicable federal and state law applies
- Canada: PIPEDA and applicable provincial law apply
- Australia: Australian Consumer Law (Competition and Consumer Act 2010) applies
- Other jurisdictions: Applicable local law applies
Disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, without prejudice to your right to bring proceedings in your local jurisdiction.
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19. DISPUTE RESOLUTION
We aim to resolve disputes informally. Contact support@captifi.co.uk in the first instance. We will respond within 10 business days.
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20. SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, it shall be severable. The remaining provisions continue in full force.
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21. CONTACT
CaptiFi Limited
Company Registration: 15948581
Unit A, 82 James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
Support: support@captifi.co.uk
DPO: dpo@captifi.co.uk
Website: https://www.captifi.io
VENUE-SPECIFIC TERMS & CONDITIONS
The following additional terms apply specifically to this venue and are in addition to the CaptiFi terms above:
Terms and Conditions of Use Captifi Ltd Effective Date: 24 January 2025
Welcome to the Captifi WiFi Service. By accessing and using this free WiFi service ("Service"), you agree to comply with the following Terms and Conditions ("Terms"). If you do not agree to these Terms, please refrain from using the Service.
1. Acceptance of Terms
By using the Service, you agree to be bound by these Terms. Captifi Ltd reserves the right to modify these Terms at any time, and your continued use of the Service constitutes your acceptance of such modifications.
2. Eligibility
* The Service is available to users who are at least 18 years old or have parental/guardian consent if under 18.
* By using the Service, you confirm that any personal information provided is accurate and up-to-date.
3. Use of the Service
* You agree to use the Service responsibly and not for any unlawful or harmful activity. Prohibited activities include but are not limited to:
* Uploading or downloading illegal content.
* Accessing or sharing pirated materials.
* Sending spam or engaging in phishing attacks.
* Attempting to harm or disrupt the Service or any connected networks.
* Sharing offensive or inappropriate content.
* Captifi Ltd reserves the right to monitor network traffic and report any suspected illegal activity to the relevant authorities.
4. Data Collection and Privacy
By using the Service, you consent to Captifi Ltd collecting, storing, and processing the following data:
4.1 Data We Collect:
* Personal Information:
* Name
* Email Address
* Phone Number
* Date of Birth
* Gender (if provided)
* Device Information:
* MAC Address
* IP Address
* Browser and Device Type
* Usage Data:
* Websites visited (non-specific data)
* Connection duration and activity patterns
4.2 How We Use Your Data:
* Service Provision: To authenticate users, provide internet access, and maintain network security.
* Marketing Communications:
* To send promotions, special offers, and updates via email, SMS, or other channels.
* To create personalised marketing campaigns based on your preferences and usage patterns.
* Analysis and Improvements: For statistical analysis and service improvements.
If you do not wish to receive marketing communications, you can opt out at any time by following the instructions provided in the communication or contacting us directly.
For more details on data handling, please review our Privacy Policy.
5. Liability
* The Service is provided "as is" and "as available" without any warranties of any kind.
* Captifi Ltd is not responsible for:
* Loss or corruption of data.
* Any damages resulting from the use or inability to use the Service.
* The content accessed or shared while using the Service.
6. Availability
* Captifi Ltd does not guarantee uninterrupted or error-free access to the Service.
* The Service may be subject to maintenance, upgrades, or discontinuation without prior notice.
7. Security
* While Captifi Ltd takes reasonable measures to secure the network, you acknowledge that wireless communication may not be completely secure. Use the Service at your own risk.
8. Termination
* Captifi Ltd reserves the right to terminate or suspend your access to the Service without notice for any reason, including violation of these Terms.
9. Indemnification
You agree to indemnify and hold harmless Captifi Ltd and its affiliates, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of the Service will be subject to the exclusive jurisdiction of the English courts.
11. Contact Information
For any questions or concerns about these Terms or the Service, please contact us: Captifi Ltd Unit A, 82 James Carter Road Suite Mildenhall, United Kingdom, IP28 7DE Email: info@captifi.io Phone: 0330 043 4086
By clicking "Connect" or accessing the WiFi network, you agree to these Terms and Conditions, including the collection and use of your data for marketing purposes.
Last updated: 10 Sep 2026
PLEASE READ CAREFULLY. By accessing this Wi-Fi service you agree to these Terms & Conditions. These terms apply to all venues powered by CaptiFi. Individual venues may add supplementary rules on top of these core CaptiFi Terms.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
1. SERVICE PROVIDER
This Wi-Fi captive portal is operated by:
CaptiFi Limited
Company Registration Number: 15948581
Registered in England & Wales
Unit A, 82 James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
Website: https://www.captifi.io
Support: support@captifi.co.uk
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
2. ACCEPTANCE OF TERMS
By connecting to this Wi-Fi network, you confirm that you:
- Are aged 13 or older (or 16 or older within the European Union, unless a lower national minimum age applies in your member state)
- Have read and understood these Terms
- Agree to be legally bound by them
If you do not agree, you must not use this service. Where you are under the applicable minimum age, you must obtain consent from a parent or guardian before submitting any personal data.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
3. DESCRIPTION OF SERVICE
CaptiFi provides Wi-Fi captive portal and guest marketing technology to venues and businesses ("Venues"). When you connect to Wi-Fi at a Venue, CaptiFi acts as a technology provider on behalf of that Venue.
Wi-Fi access is provided "as is" and "as available" with no warranty of:
- Continuous availability or uptime
- Minimum speed or performance
- Fitness for any particular purpose
- Freedom from interruption or error
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
4. ACCEPTABLE USE POLICY
You agree to use this service only for lawful purposes. You must NOT:
(a) Access, download, or distribute illegal, offensive, abusive, defamatory, or obscene material;
(b) Harass, bully, or threaten any person;
(c) Send spam or unsolicited commercial communications;
(d) Access or attempt to access systems, accounts, or data without authorisation;
(e) Conduct port scanning, network attacks, or denial-of-service attacks;
(f) Circumvent security measures or access controls on any network;
(g) Engage in or facilitate illegal activity including hacking, fraud, or identity theft;
(h) Download, stream, or share copyright-infringing material via P2P, torrents, or similar methods;
(i) Use VPNs or anonymisation tools to circumvent these Terms or applicable law;
(j) Interfere with the network, its infrastructure, or other users' connections;
(k) Resell or commercially exploit access to this service without written consent;
(l) Transmit malware, spyware, ransomware, or any malicious code.
Violation of this Acceptable Use Policy may result in immediate termination of access, notification to law enforcement, and/or legal action.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
5. FAIR USE AND BANDWIDTH
Wi-Fi is a shared resource. CaptiFi and the Venue reserve the right to:
- Apply bandwidth limits or traffic management at any time
- Prioritise or deprioritise certain types of traffic
- Restrict or terminate access for users consuming excessive bandwidth
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
6. SESSION DURATION
Wi-Fi sessions may be subject to time limits set by the Venue. On expiry, you may be required to re-authenticate. CaptiFi is not responsible for session termination or interruption.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
7. DATA COLLECTION AND PRIVACY
Your personal data is collected and processed in accordance with our Privacy Policy, which forms part of these Terms. By connecting, you confirm you have read and understood the Privacy Policy.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
8. COOKIES AND TRACKING
When you access this captive portal, we may use cookies and tracking technologies to maintain your session, recognise returning guests, and improve the service. Full details are in our Privacy Policy.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
9. THIRD-PARTY SERVICES
The captive portal may integrate with third-party services (e.g. marketing platforms). CaptiFi is not responsible for the content or privacy practices of third parties. Use of such services is subject to their own terms.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
10. INTELLECTUAL PROPERTY
All content, software, and materials forming part of the CaptiFi platform are the intellectual property of CaptiFi Limited or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access the service for personal, non-commercial use only.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
11. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law:
(a) CaptiFi and the Venue provide this service without warranties of any kind, express or implied.
(b) Neither CaptiFi nor the Venue shall be liable for:
- Loss of data or information
- Loss of profits, revenue, or business
- Indirect, incidental, special, or consequential damages
- Device damage caused by malware or network attacks encountered while using the service
(c) Where liability cannot be excluded by law, total liability shall not exceed £100 (or the equivalent in your local currency).
Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
12. INDEMNIFICATION
You agree to indemnify and hold harmless CaptiFi Limited, the Venue, and their officers, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising from your breach of these Terms.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
13. SERVICE AVAILABILITY
CaptiFi may modify, suspend, or discontinue the service at any time without notice. We are not liable for any consequences of such changes.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
14. TERMINATION OF ACCESS
CaptiFi or the Venue may immediately restrict or terminate your access if:
- You breach any of these Terms
- Required to do so by law or a regulatory authority
- Your use poses a risk to others or the network
- The Venue's service is suspended for non-payment
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
15. ADVERTISING AND COMMERCIAL CONTENT
The splash page may display promotional content or advertisements relevant to the Venue. By using the service, you acknowledge that such content may be displayed.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
16. VENUE-SPECIFIC RULES
Venues may apply additional terms in addition to these CaptiFi Terms. Venue-specific rules will be displayed at the point of connection. They supplement but do not override these Terms.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
17. MODIFICATIONS TO THESE TERMS
CaptiFi may update these Terms at any time. Material changes will be communicated via email (where we hold your address) or via the captive portal on your next connection. Continued use constitutes acceptance.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
18. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales. Mandatory consumer protection laws in your local jurisdiction also apply and are not excluded:
- European Union: EU consumer protection law applies
- United States: Applicable federal and state law applies
- Canada: PIPEDA and applicable provincial law apply
- Australia: Australian Consumer Law (Competition and Consumer Act 2010) applies
- Other jurisdictions: Applicable local law applies
Disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, without prejudice to your right to bring proceedings in your local jurisdiction.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
19. DISPUTE RESOLUTION
We aim to resolve disputes informally. Contact support@captifi.co.uk in the first instance. We will respond within 10 business days.
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20. SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, it shall be severable. The remaining provisions continue in full force.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
21. CONTACT
CaptiFi Limited
Company Registration: 15948581
Unit A, 82 James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
Support: support@captifi.co.uk
DPO: dpo@captifi.co.uk
Website: https://www.captifi.io
VENUE-SPECIFIC TERMS & CONDITIONS
The following additional terms apply specifically to this venue and are in addition to the CaptiFi terms above:
Terms and Conditions of Use Captifi Ltd Effective Date: 24 January 2025
Welcome to the Captifi WiFi Service. By accessing and using this free WiFi service ("Service"), you agree to comply with the following Terms and Conditions ("Terms"). If you do not agree to these Terms, please refrain from using the Service.
1. Acceptance of Terms
By using the Service, you agree to be bound by these Terms. Captifi Ltd reserves the right to modify these Terms at any time, and your continued use of the Service constitutes your acceptance of such modifications.
2. Eligibility
* The Service is available to users who are at least 18 years old or have parental/guardian consent if under 18.
* By using the Service, you confirm that any personal information provided is accurate and up-to-date.
3. Use of the Service
* You agree to use the Service responsibly and not for any unlawful or harmful activity. Prohibited activities include but are not limited to:
* Uploading or downloading illegal content.
* Accessing or sharing pirated materials.
* Sending spam or engaging in phishing attacks.
* Attempting to harm or disrupt the Service or any connected networks.
* Sharing offensive or inappropriate content.
* Captifi Ltd reserves the right to monitor network traffic and report any suspected illegal activity to the relevant authorities.
4. Data Collection and Privacy
By using the Service, you consent to Captifi Ltd collecting, storing, and processing the following data:
4.1 Data We Collect:
* Personal Information:
* Name
* Email Address
* Phone Number
* Date of Birth
* Gender (if provided)
* Device Information:
* MAC Address
* IP Address
* Browser and Device Type
* Usage Data:
* Websites visited (non-specific data)
* Connection duration and activity patterns
4.2 How We Use Your Data:
* Service Provision: To authenticate users, provide internet access, and maintain network security.
* Marketing Communications:
* To send promotions, special offers, and updates via email, SMS, or other channels.
* To create personalised marketing campaigns based on your preferences and usage patterns.
* Analysis and Improvements: For statistical analysis and service improvements.
If you do not wish to receive marketing communications, you can opt out at any time by following the instructions provided in the communication or contacting us directly.
For more details on data handling, please review our Privacy Policy.
5. Liability
* The Service is provided "as is" and "as available" without any warranties of any kind.
* Captifi Ltd is not responsible for:
* Loss or corruption of data.
* Any damages resulting from the use or inability to use the Service.
* The content accessed or shared while using the Service.
6. Availability
* Captifi Ltd does not guarantee uninterrupted or error-free access to the Service.
* The Service may be subject to maintenance, upgrades, or discontinuation without prior notice.
7. Security
* While Captifi Ltd takes reasonable measures to secure the network, you acknowledge that wireless communication may not be completely secure. Use the Service at your own risk.
8. Termination
* Captifi Ltd reserves the right to terminate or suspend your access to the Service without notice for any reason, including violation of these Terms.
9. Indemnification
You agree to indemnify and hold harmless Captifi Ltd and its affiliates, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of the Service will be subject to the exclusive jurisdiction of the English courts.
11. Contact Information
For any questions or concerns about these Terms or the Service, please contact us: Captifi Ltd Unit A, 82 James Carter Road Suite Mildenhall, United Kingdom, IP28 7DE Email: info@captifi.io Phone: 0330 043 4086
By clicking "Connect" or accessing the WiFi network, you agree to these Terms and Conditions, including the collection and use of your data for marketing purposes.
Privacy Policy
CaptiFi Privacy Policy
Last updated: 10 Sep 2026
This Privacy Policy explains how CaptiFi Limited collects, uses, shares, and protects your personal data when you connect to Wi-Fi through our captive portal. It applies globally to all users of CaptiFi-powered networks, with jurisdiction-specific rights in Sections 13 to 16.
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1. WHO WE ARE
CaptiFi Limited ("CaptiFi", "we", "us", "our")
Company Registration Number: 15948581
Registered in England & Wales
Unit A, 82 James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
Data Protection Officer (DPO): dpo@captifi.co.uk
General enquiries: support@captifi.co.uk
Website: https://www.captifi.io
ICO Registration: ZB362985
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2. SCOPE
This Policy applies to personal data collected through:
- CaptiFi-powered Wi-Fi captive portals at Venues
- CaptiFi email and marketing services delivered to guests on behalf of Venues
- The CaptiFi platform (app.captifi.io)
It applies to users in all jurisdictions including the United Kingdom, European Union, United States (including California), Canada, Australia, and other regions.
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3. DATA CONTROLLER AND PROCESSOR ROLES
AS DATA PROCESSOR:
When you connect to Wi-Fi at a Venue, the Venue is the Data Controller — they determine why your data is collected. CaptiFi is the Data Processor, processing your data only on the Venue's instructions.
AS DATA CONTROLLER:
CaptiFi is a Data Controller for data it processes for its own legitimate business purposes, including platform security, fraud prevention, and aggregate analytics.
For questions about how a specific Venue uses your data, contact that Venue. For questions about CaptiFi's own processing, contact dpo@captifi.co.uk.
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4. WHAT DATA WE COLLECT
MANDATORY DATA (required to provide the service):
- Device MAC address and access point (AP) MAC address
- IP address, browser type and version, operating system
- Connection timestamp (date and time)
REGISTRATION DATA (collected via the captive portal form):
- First name and last name
- Email address
- Phone number (if requested by the Venue)
- Date of birth (if requested by the Venue)
OPTIONAL CUSTOM DATA (varies by Venue):
- Gender, postcode, dietary preferences, and other demographic fields configured by the Venue
BEHAVIOURAL DATA (collected automatically):
- Visit frequency and return visit timestamps
- Connection duration and session length
- Marketing email interactions (opens, clicks, unsubscribes, bounces)
MARKETING CONSENT:
- Whether you opted in to receive marketing
- Date and time of consent, and the specific consent statement agreed to
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5. HOW WE USE YOUR DATA
(a) Wi-Fi access — authenticating your device and granting network access
(b) Venue marketing — sending offers, promotions, and updates on behalf of the Venue (only where you consented)
(c) Guest recognition — identifying returning guests to personalise the Wi-Fi experience
(d) Automated email campaigns — welcome messages, birthday rewards, re-engagement emails, review requests
(e) Analytics and reporting — providing Venues with guest visit data, demographics, and engagement metrics
(f) Google Reviews — sending review requests on behalf of Venues where enabled
(g) Platform security and fraud prevention
(h) Service improvement — improving CaptiFi's platform based on usage patterns
We never sell your personal data.
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6. LEGAL BASES FOR PROCESSING (UK & EU GDPR)
CONSENT (Article 6(1)(a)):
Marketing emails and SMS, optional data fields, non-essential cookies, Google Review requests
CONTRACT (Article 6(1)(b)):
Processing device identifiers to authenticate and deliver Wi-Fi access
LEGITIMATE INTERESTS (Article 6(1)(f)):
Guest analytics, platform security, fraud detection, aggregate service analytics
LEGAL OBLIGATION (Article 6(1)(c)):
Retaining records where required by law, cooperating with regulatory requests
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7. PROFILING AND AUTOMATED DECISION-MAKING
CaptiFi uses profiling to support services provided to Venues. This includes:
(a) Guest segmentation — grouping guests by visit frequency, last visit date, age, gender, postcode, and email engagement to determine which marketing campaigns they receive.
(b) Behavioural scoring — assessing engagement levels to trigger automated communications (e.g. re-engagement emails to guests who have not visited in 90+ days).
(c) Review targeting — identifying guests likely to leave a positive review based on visit patterns, to trigger Google Review requests at optimal times.
(d) Birthday reward automation — using date of birth to send time-sensitive personalised birthday messages.
(e) Segment-based marketing — automatically including or excluding guests from campaigns based on demographic and behavioural data (e.g. "female guests aged 25-40 who visited in the last 30 days").
These profiling activities determine only what marketing communications (if any) you receive from the Venue. They do not produce legal or similarly significant effects on you.
YOUR RIGHTS REGARDING PROFILING:
- You may object to profiling used for direct marketing at any time (your objection will be honoured immediately)
- You may request human review of any automated processing that significantly affects you
- You may opt out of all profiling by contacting dpo@captifi.co.uk
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8. MARKETING COMMUNICATIONS
Where you have consented, the Venue (via CaptiFi) may send:
- Welcome emails on first connection
- Promotional offers and loyalty messages
- Birthday rewards (if you provided your date of birth)
- Re-engagement emails if you have not visited recently
- Google Review requests following a visit
You may unsubscribe at any time by:
- Clicking "Unsubscribe" in any marketing email
- Emailing support@captifi.co.uk
- Contacting the Venue directly
Unsubscribing does not affect your ability to connect to Wi-Fi.
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9. SHARING YOUR DATA
THE VENUE:
Your data is shared with the Venue whose Wi-Fi you connected to.
SUB-PROCESSORS:
CaptiFi uses the following third-party services, each operating under a Data Processing Agreement and vetted for data protection compliance:
- Hetzner Online GmbH — Cloud hosting and data storage (application and database servers). Location: European Union (Finland/Germany).
- Amazon Web Services, Inc. (AWS) — Email delivery only (Amazon SES). Location: United States. Transfer mechanism: UK/EU Standard Contractual Clauses (SCCs).
- Cloudflare, Inc. — Object storage for uploaded media (logos, images). Location: European Union.
- Stripe, Inc. — Payment processing (only where you purchase paid WiFi access). Location: Global. Transfer mechanism: UK/EU Standard Contractual Clauses (SCCs).
MARKETING PLATFORMS CHOSEN BY THE VENUE:
Where the Venue has connected its own marketing or loyalty platform (for example Mailchimp, Klaviyo, EmailOctopus, HubSpot or a point-of-sale system) and you have given marketing consent, your registration details are shared with that platform. The Venue is the controller for that processing; consult the Venue's own privacy policy for details.
LEGAL DISCLOSURES:
We may disclose your data to law enforcement or regulators if required by law or court order.
BUSINESS TRANSFERS:
In the event of a merger, acquisition, or asset sale, your data may be transferred. We will notify affected users where required by law.
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10. INTERNATIONAL DATA TRANSFERS
CaptiFi is based in England. Your data is stored on servers in the European Union (Hetzner, Finland/Germany). Email delivery uses Amazon SES, currently operated from the United States, so email addresses transit the US when messages are sent.
UK/EU TO US TRANSFERS:
We rely on UK International Data Transfer Agreements (IDTAs) and/or Standard Contractual Clauses (SCCs) approved by the UK ICO and/or the European Commission, and where applicable the EU-US Data Privacy Framework.
AUSTRALIA:
Your data is stored and processed outside Australia (in the EU, with email delivery via the US as described above). Transfers to overseas recipients are made under appropriate contractual safeguards in accordance with the Australian Privacy Principles (APP 8).
You may request details of the specific transfer mechanisms in place by contacting dpo@captifi.co.uk.
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11. DATA RETENTION
Guest connection records (MAC address, IP, timestamps): 24 months from last connection
Guest registration data (name, email, phone, DOB): 24 months from last connection (unless Venue sets a shorter period)
Marketing consent records: Duration of retention plus 6 years for legal compliance
Email engagement data (opens, clicks): 24 months from last interaction
Unsubscribe records: Retained indefinitely to honour opt-out
Backup systems: Up to 90 days after deletion
Venues may configure shorter retention periods. At the end of the period, data is securely deleted or anonymised.
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12. DATA SECURITY AND BREACH NOTIFICATION
We implement appropriate technical and organisational security measures including:
- Encryption in transit (TLS/HTTPS) and at rest
- Role-based access controls
- Secure EU cloud infrastructure (Hetzner)
- Regular security reviews
DATA BREACH NOTIFICATION:
In the event of a personal data breach:
- We will notify the UK ICO within 72 hours where required
- We will notify affected individuals without undue delay where there is a high risk to their rights
- Venue operators will be notified as soon as practicable
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13. YOUR RIGHTS — UK AND EU (GDPR)
Right of Access (Article 15): Request a copy of your personal data.
Right to Rectification (Article 16): Request correction of inaccurate data.
Right to Erasure (Article 17): Request deletion of your data ("right to be forgotten").
Right to Restrict Processing (Article 18): Request we limit use of your data.
Right to Data Portability (Article 20): Receive your data in a machine-readable format.
Right to Object (Article 21): Object to processing based on legitimate interests or for direct marketing. Marketing objections are honoured immediately.
Rights re Automated Decision-Making (Article 22): Request human review of significant automated decisions.
Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing.
To exercise your rights: dpo@captifi.co.uk. We respond within 30 days (up to 3 months for complex requests, with notification).
UK Supervisory Authority: Information Commissioner's Office (ICO) — https://ico.org.uk — 0303 123 1113
EU Supervisory Authority: The supervisory authority in your EU member state.
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14. YOUR RIGHTS — UNITED STATES (CCPA/CPRA AND STATE LAW)
CALIFORNIA RESIDENTS (CCPA/CPRA):
You have the right to:
- Know what personal information we collect, use, disclose, or share
- Delete personal information (subject to exceptions)
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information for cross-context behavioural advertising
- Limit use and disclosure of sensitive personal information
- Non-discrimination for exercising these rights
CaptiFi does not sell personal information as defined by the CCPA. We do not share personal information for cross-context behavioural advertising.
To submit a CCPA request: support@captifi.co.uk or write to our registered address. We respond within 45 days (extendable by a further 45 days with notice).
OTHER US STATES:
Residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws have similar rights. Contact dpo@captifi.co.uk to exercise applicable state privacy rights.
COPPA:
Our service is not directed to children under 13. We do not knowingly collect data from children under 13. If you believe a child under 13 has provided us with data, contact dpo@captifi.co.uk immediately and we will delete it.
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15. YOUR RIGHTS — CANADA (PIPEDA)
Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including:
- The right to access your personal information
- The right to challenge accuracy and have information amended
- The right to withdraw consent (subject to legal and contractual restrictions)
- The right to know how your information is used and disclosed
- The right to complain to the Office of the Privacy Commissioner of Canada
Contact our DPO at dpo@captifi.co.uk to exercise these rights.
Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca — 1-800-282-1376
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16. YOUR RIGHTS — AUSTRALIA (PRIVACY ACT 1988)
Australian residents have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including:
- Right to access personal information we hold (APP 12)
- Right to request correction of inaccurate or incomplete information (APP 13)
- Right to complain about a breach of the Australian Privacy Principles
- Right to opt out of direct marketing (APP 7)
- Right to know whether your information is likely to be disclosed to overseas recipients
Our servers are located in the European Union (Hetzner, Finland/Germany), and email delivery uses Amazon SES in the United States, so your data is stored and processed overseas. By using this service, you acknowledge this overseas disclosure. We have taken steps to ensure your data is protected in accordance with the Australian Privacy Principles (APP 8).
To exercise your rights: dpo@captifi.co.uk.
Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au — 1300 363 992
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17. CHILDREN'S PRIVACY
This service is not intended for children under 13 (or 16 in jurisdictions where this applies, including EU member states). We do not knowingly collect or process data from children below the applicable minimum age without verifiable parental consent.
If you are a parent or guardian and believe your child has provided personal data without your consent, contact dpo@captifi.co.uk immediately. We will investigate and delete the data where appropriate.
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18. CHANGES TO THIS POLICY
We may update this Policy at any time. Material changes will be notified via the captive portal on your next connection and/or by email where we hold your address. The "Last updated" date at the top reflects the latest revision.
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19. CONTACT
CaptiFi Limited
Company Registration: 15948581
Unit A, 82 James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
DPO: dpo@captifi.co.uk
Support: support@captifi.co.uk
Website: https://www.captifi.io
VENUE-SPECIFIC PRIVACY INFORMATION
The following additional privacy information applies specifically to this venue and is in addition to the CaptiFi privacy policy above:
Privacy Policy - Captifi Ltd
We collect and process your data to provide WiFi access and improve our services.
Data We Collect:
• Name and email address
• Device MAC address and IP
• Connection duration and basic usage data
How We Use Your Data:
• To provide and maintain WiFi access
• To improve our services
• For security and network management
For marketing communications, you will be asked separately for consent.
Contact us at info@captifi.io for any privacy-related questions.
Last updated: 10 Sep 2026
This Privacy Policy explains how CaptiFi Limited collects, uses, shares, and protects your personal data when you connect to Wi-Fi through our captive portal. It applies globally to all users of CaptiFi-powered networks, with jurisdiction-specific rights in Sections 13 to 16.
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1. WHO WE ARE
CaptiFi Limited ("CaptiFi", "we", "us", "our")
Company Registration Number: 15948581
Registered in England & Wales
Unit A, 82 James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
Data Protection Officer (DPO): dpo@captifi.co.uk
General enquiries: support@captifi.co.uk
Website: https://www.captifi.io
ICO Registration: ZB362985
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2. SCOPE
This Policy applies to personal data collected through:
- CaptiFi-powered Wi-Fi captive portals at Venues
- CaptiFi email and marketing services delivered to guests on behalf of Venues
- The CaptiFi platform (app.captifi.io)
It applies to users in all jurisdictions including the United Kingdom, European Union, United States (including California), Canada, Australia, and other regions.
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3. DATA CONTROLLER AND PROCESSOR ROLES
AS DATA PROCESSOR:
When you connect to Wi-Fi at a Venue, the Venue is the Data Controller — they determine why your data is collected. CaptiFi is the Data Processor, processing your data only on the Venue's instructions.
AS DATA CONTROLLER:
CaptiFi is a Data Controller for data it processes for its own legitimate business purposes, including platform security, fraud prevention, and aggregate analytics.
For questions about how a specific Venue uses your data, contact that Venue. For questions about CaptiFi's own processing, contact dpo@captifi.co.uk.
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4. WHAT DATA WE COLLECT
MANDATORY DATA (required to provide the service):
- Device MAC address and access point (AP) MAC address
- IP address, browser type and version, operating system
- Connection timestamp (date and time)
REGISTRATION DATA (collected via the captive portal form):
- First name and last name
- Email address
- Phone number (if requested by the Venue)
- Date of birth (if requested by the Venue)
OPTIONAL CUSTOM DATA (varies by Venue):
- Gender, postcode, dietary preferences, and other demographic fields configured by the Venue
BEHAVIOURAL DATA (collected automatically):
- Visit frequency and return visit timestamps
- Connection duration and session length
- Marketing email interactions (opens, clicks, unsubscribes, bounces)
MARKETING CONSENT:
- Whether you opted in to receive marketing
- Date and time of consent, and the specific consent statement agreed to
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5. HOW WE USE YOUR DATA
(a) Wi-Fi access — authenticating your device and granting network access
(b) Venue marketing — sending offers, promotions, and updates on behalf of the Venue (only where you consented)
(c) Guest recognition — identifying returning guests to personalise the Wi-Fi experience
(d) Automated email campaigns — welcome messages, birthday rewards, re-engagement emails, review requests
(e) Analytics and reporting — providing Venues with guest visit data, demographics, and engagement metrics
(f) Google Reviews — sending review requests on behalf of Venues where enabled
(g) Platform security and fraud prevention
(h) Service improvement — improving CaptiFi's platform based on usage patterns
We never sell your personal data.
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6. LEGAL BASES FOR PROCESSING (UK & EU GDPR)
CONSENT (Article 6(1)(a)):
Marketing emails and SMS, optional data fields, non-essential cookies, Google Review requests
CONTRACT (Article 6(1)(b)):
Processing device identifiers to authenticate and deliver Wi-Fi access
LEGITIMATE INTERESTS (Article 6(1)(f)):
Guest analytics, platform security, fraud detection, aggregate service analytics
LEGAL OBLIGATION (Article 6(1)(c)):
Retaining records where required by law, cooperating with regulatory requests
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7. PROFILING AND AUTOMATED DECISION-MAKING
CaptiFi uses profiling to support services provided to Venues. This includes:
(a) Guest segmentation — grouping guests by visit frequency, last visit date, age, gender, postcode, and email engagement to determine which marketing campaigns they receive.
(b) Behavioural scoring — assessing engagement levels to trigger automated communications (e.g. re-engagement emails to guests who have not visited in 90+ days).
(c) Review targeting — identifying guests likely to leave a positive review based on visit patterns, to trigger Google Review requests at optimal times.
(d) Birthday reward automation — using date of birth to send time-sensitive personalised birthday messages.
(e) Segment-based marketing — automatically including or excluding guests from campaigns based on demographic and behavioural data (e.g. "female guests aged 25-40 who visited in the last 30 days").
These profiling activities determine only what marketing communications (if any) you receive from the Venue. They do not produce legal or similarly significant effects on you.
YOUR RIGHTS REGARDING PROFILING:
- You may object to profiling used for direct marketing at any time (your objection will be honoured immediately)
- You may request human review of any automated processing that significantly affects you
- You may opt out of all profiling by contacting dpo@captifi.co.uk
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8. MARKETING COMMUNICATIONS
Where you have consented, the Venue (via CaptiFi) may send:
- Welcome emails on first connection
- Promotional offers and loyalty messages
- Birthday rewards (if you provided your date of birth)
- Re-engagement emails if you have not visited recently
- Google Review requests following a visit
You may unsubscribe at any time by:
- Clicking "Unsubscribe" in any marketing email
- Emailing support@captifi.co.uk
- Contacting the Venue directly
Unsubscribing does not affect your ability to connect to Wi-Fi.
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9. SHARING YOUR DATA
THE VENUE:
Your data is shared with the Venue whose Wi-Fi you connected to.
SUB-PROCESSORS:
CaptiFi uses the following third-party services, each operating under a Data Processing Agreement and vetted for data protection compliance:
- Hetzner Online GmbH — Cloud hosting and data storage (application and database servers). Location: European Union (Finland/Germany).
- Amazon Web Services, Inc. (AWS) — Email delivery only (Amazon SES). Location: United States. Transfer mechanism: UK/EU Standard Contractual Clauses (SCCs).
- Cloudflare, Inc. — Object storage for uploaded media (logos, images). Location: European Union.
- Stripe, Inc. — Payment processing (only where you purchase paid WiFi access). Location: Global. Transfer mechanism: UK/EU Standard Contractual Clauses (SCCs).
MARKETING PLATFORMS CHOSEN BY THE VENUE:
Where the Venue has connected its own marketing or loyalty platform (for example Mailchimp, Klaviyo, EmailOctopus, HubSpot or a point-of-sale system) and you have given marketing consent, your registration details are shared with that platform. The Venue is the controller for that processing; consult the Venue's own privacy policy for details.
LEGAL DISCLOSURES:
We may disclose your data to law enforcement or regulators if required by law or court order.
BUSINESS TRANSFERS:
In the event of a merger, acquisition, or asset sale, your data may be transferred. We will notify affected users where required by law.
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10. INTERNATIONAL DATA TRANSFERS
CaptiFi is based in England. Your data is stored on servers in the European Union (Hetzner, Finland/Germany). Email delivery uses Amazon SES, currently operated from the United States, so email addresses transit the US when messages are sent.
UK/EU TO US TRANSFERS:
We rely on UK International Data Transfer Agreements (IDTAs) and/or Standard Contractual Clauses (SCCs) approved by the UK ICO and/or the European Commission, and where applicable the EU-US Data Privacy Framework.
AUSTRALIA:
Your data is stored and processed outside Australia (in the EU, with email delivery via the US as described above). Transfers to overseas recipients are made under appropriate contractual safeguards in accordance with the Australian Privacy Principles (APP 8).
You may request details of the specific transfer mechanisms in place by contacting dpo@captifi.co.uk.
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11. DATA RETENTION
Guest connection records (MAC address, IP, timestamps): 24 months from last connection
Guest registration data (name, email, phone, DOB): 24 months from last connection (unless Venue sets a shorter period)
Marketing consent records: Duration of retention plus 6 years for legal compliance
Email engagement data (opens, clicks): 24 months from last interaction
Unsubscribe records: Retained indefinitely to honour opt-out
Backup systems: Up to 90 days after deletion
Venues may configure shorter retention periods. At the end of the period, data is securely deleted or anonymised.
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12. DATA SECURITY AND BREACH NOTIFICATION
We implement appropriate technical and organisational security measures including:
- Encryption in transit (TLS/HTTPS) and at rest
- Role-based access controls
- Secure EU cloud infrastructure (Hetzner)
- Regular security reviews
DATA BREACH NOTIFICATION:
In the event of a personal data breach:
- We will notify the UK ICO within 72 hours where required
- We will notify affected individuals without undue delay where there is a high risk to their rights
- Venue operators will be notified as soon as practicable
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13. YOUR RIGHTS — UK AND EU (GDPR)
Right of Access (Article 15): Request a copy of your personal data.
Right to Rectification (Article 16): Request correction of inaccurate data.
Right to Erasure (Article 17): Request deletion of your data ("right to be forgotten").
Right to Restrict Processing (Article 18): Request we limit use of your data.
Right to Data Portability (Article 20): Receive your data in a machine-readable format.
Right to Object (Article 21): Object to processing based on legitimate interests or for direct marketing. Marketing objections are honoured immediately.
Rights re Automated Decision-Making (Article 22): Request human review of significant automated decisions.
Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing.
To exercise your rights: dpo@captifi.co.uk. We respond within 30 days (up to 3 months for complex requests, with notification).
UK Supervisory Authority: Information Commissioner's Office (ICO) — https://ico.org.uk — 0303 123 1113
EU Supervisory Authority: The supervisory authority in your EU member state.
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14. YOUR RIGHTS — UNITED STATES (CCPA/CPRA AND STATE LAW)
CALIFORNIA RESIDENTS (CCPA/CPRA):
You have the right to:
- Know what personal information we collect, use, disclose, or share
- Delete personal information (subject to exceptions)
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information for cross-context behavioural advertising
- Limit use and disclosure of sensitive personal information
- Non-discrimination for exercising these rights
CaptiFi does not sell personal information as defined by the CCPA. We do not share personal information for cross-context behavioural advertising.
To submit a CCPA request: support@captifi.co.uk or write to our registered address. We respond within 45 days (extendable by a further 45 days with notice).
OTHER US STATES:
Residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws have similar rights. Contact dpo@captifi.co.uk to exercise applicable state privacy rights.
COPPA:
Our service is not directed to children under 13. We do not knowingly collect data from children under 13. If you believe a child under 13 has provided us with data, contact dpo@captifi.co.uk immediately and we will delete it.
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15. YOUR RIGHTS — CANADA (PIPEDA)
Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including:
- The right to access your personal information
- The right to challenge accuracy and have information amended
- The right to withdraw consent (subject to legal and contractual restrictions)
- The right to know how your information is used and disclosed
- The right to complain to the Office of the Privacy Commissioner of Canada
Contact our DPO at dpo@captifi.co.uk to exercise these rights.
Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca — 1-800-282-1376
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16. YOUR RIGHTS — AUSTRALIA (PRIVACY ACT 1988)
Australian residents have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including:
- Right to access personal information we hold (APP 12)
- Right to request correction of inaccurate or incomplete information (APP 13)
- Right to complain about a breach of the Australian Privacy Principles
- Right to opt out of direct marketing (APP 7)
- Right to know whether your information is likely to be disclosed to overseas recipients
Our servers are located in the European Union (Hetzner, Finland/Germany), and email delivery uses Amazon SES in the United States, so your data is stored and processed overseas. By using this service, you acknowledge this overseas disclosure. We have taken steps to ensure your data is protected in accordance with the Australian Privacy Principles (APP 8).
To exercise your rights: dpo@captifi.co.uk.
Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au — 1300 363 992
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17. CHILDREN'S PRIVACY
This service is not intended for children under 13 (or 16 in jurisdictions where this applies, including EU member states). We do not knowingly collect or process data from children below the applicable minimum age without verifiable parental consent.
If you are a parent or guardian and believe your child has provided personal data without your consent, contact dpo@captifi.co.uk immediately. We will investigate and delete the data where appropriate.
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18. CHANGES TO THIS POLICY
We may update this Policy at any time. Material changes will be notified via the captive portal on your next connection and/or by email where we hold your address. The "Last updated" date at the top reflects the latest revision.
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19. CONTACT
CaptiFi Limited
Company Registration: 15948581
Unit A, 82 James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
DPO: dpo@captifi.co.uk
Support: support@captifi.co.uk
Website: https://www.captifi.io
VENUE-SPECIFIC PRIVACY INFORMATION
The following additional privacy information applies specifically to this venue and is in addition to the CaptiFi privacy policy above:
Privacy Policy - Captifi Ltd
We collect and process your data to provide WiFi access and improve our services.
Data We Collect:
• Name and email address
• Device MAC address and IP
• Connection duration and basic usage data
How We Use Your Data:
• To provide and maintain WiFi access
• To improve our services
• For security and network management
For marketing communications, you will be asked separately for consent.
Contact us at info@captifi.io for any privacy-related questions.
WiFi Available
1 hour
